Customer affairs minister Piyush Goyal stated that strong feedback will result in robust e-commerce rulesConsumer Affairs Minister Piyush Goyal on Wednesday said that strong feedback will assist in preparing a robust e-commerce policy even as he termed reports of differences within the government on the proposed policy as efforts to sensationalise any feedback .

Mentioning that it is elementary to get feedback on the draft rules, the minister said, this speaks of the robust method of the working of the federal government which wants to engage with stakeholders and take different points of view on board and develop an effective policy .

We invite all feedback since with strong feedback, we will have the ability to create a more robust and good policy that is valuable to all stakeholders, he said.Mr Goyal was responding to a question on media reports on difference of opinion amongst various ministries and federal government think-tank Niti Aayog on the draft e-commerce rules.Earlier in the day, a federal government official had stated that there is substantial difference of opinion within the government on the draft guidelines and flagged concerns that constant modification of the policy triggers a great deal of uncertainty.Currently, the customer affairs ministry is taking a look at the general public discuss ban on fraudulent flash sales and mis-selling in addition to consultation of primary compliance officer or grievance redressal officer, which are amongst the essential amendments proposed to the Consumer Security (e-commerce) Rules, 2020.

I am extremely entertained with all that has been going in the papers ...

I am impressed by some of the reports that I check out, trying to sensationalise any feedback that you get, Mr Goyal informed reporters after launching the National Single Window System portal here.A draft policy is framed to get public feedback, which is a procedure of stakeholders' consultation, he stated, adding that every area needs to endure and grow.The customer affairs ministry, which has gotten wide and varied comments on the draft guidelines, is taking a look at the remarks seriously as optimal consumer grievances got at the federal government's National Customer Helpline were associated with the e-commerce sector.